"We use the Mantis Compact for Quality Control of Lead Free Components after placement. The 3-dimensional view offers great advantages." Palz Elektronik GmbH
Can I arrange a product demonstration at my company?
Yes. If you would like someone to visit your company you can contact us or fill in your details on the request a demo page.
Do the Lentis / Mantis Compact come with any spares?
Lentis / Mantis Compact do not come with spare parts. However, spare parts and accessories can be ordered online under buy online spares & accessories.
How long is the warranty period?
The warranty period is one full year from date of delivery. View the full Warranty Statement.
I would like some application advice who do I contact?
If you have a specific application query, please contact us and a Vision Engineering representative will contact you to discuss your particular application.
Do you offer increased magnification options?
Vision Engineering offers a full range of ergonomic stereo microscopes with magnification options up to x160. Please visit our website for further details: www.visioneng.com
Order, Payment & Delivery Questions
What methods of payment are accepted?
WorldPay, Vision Engineerings payment service provider accept all major credit/debit cards including Visa, Mastercard, Maestro/Switch, JCB, Laser and ELV.
Are there alternative methods of payment when ordering online?
No. However alternative methods of payment are available through your local Vision Engineering branch, including invoice, telegraphic transfer and irrevocable letter of credit.
Is there a standard charge for postage and packing?
Yes. There is a standard charge for postage and packing based on your geographical location.
After I have made my purchase online, how long will delivery take?
Vision Engineering aims to ship all orders within 10 working days. Once shipped, deliveries will take place within a further 3-5 working days.
Do you offer an express delivery option?
Please contact us if you require an express delivery of your system.
Will I get email notification of my order?
As soon as your order has been processed, we will send you an email to confirm your purchase.
I didnt receive a confirmation email
Please contact us and we will investigate your order status for you.
Will I get a shipment tracking number with my order so that I can track my product?
A tracking number will be emailed to you once your product has been shipped, which will enable you to track your delivery through our logistics provider.
My goods have arrived in a damaged state
Damaged goods will be covered by our shipping insurance. Please ensure that you are able to provide proof of damage to assist our claim, and then contact us so we may assist you further.
Can I add/subtract an item from my order after it has been placed?
Yes. Please contact us so that we can amend your order.
Can I cancel my order after it has been placed?
Yes. Please contact us for further details.
I have a query about my order that I have placed online?
If you have a query regarding you order, please contact us.
Product & Spares Questions
Are the Mantis Compact Bench and Universal Stands interchangeable?
Yes. The Mantis Compact head will fit either stand.
What are the consumable costs of Mantis Compact?
The LED array of Mantis Compact lasts for approximately 10,000 hours. Replacement of desiccant capsules will depend on the humidity of the operating environment.
What are the consumable costs of Lentis?
The two fluorescent tubes of Lentis last for approximately 2,000 hours.
After Sales Questions
I am having problems setting up or using my product?
All systems come complete with a comprehensive user guide. If you require further assistance, please contact us, or speak to your local Vision Engineering representative.
What are the suggested preventative maintenance procedures?
Protect your system with a dust cover when not in use.
Clean optical surfaces with a specialist lens cleaning cloth.
Use lens protection caps to minimise the risk of damage to the Mantis Compact lenses.
Store spare Mantis Compact objective lenses in the packaging provided to avoid damage.
My Mantis requires a service. Who do I contact?
If your Mantis requires a service, please fill in the servicing & spares form. An engineer will then contact you to discuss your servicing requirements.
I have lost my instructions manual. Can I download a copy?
A copy of the relevant instruction manual can be downloaded here.
Other
I am a dealer and would like some information on becoming a distribution partner for Vision Engineering?
Please contact us for further information on becoming a Vision Engineering distributor and a representative will contact you to discuss this possibility.
I would like to order multiple units. Could I receive a discount?
Yes. Please contact us and a Vision Engineering representative will contact you to discuss this further.
I have a question that is not listed. Who do I contact?
Please contact your local Vision Engineering representative who will be happy to assist you.
