Service and Support

Vision Engineering offers technical advice and full after-sales support to keep your inspection and metrology products in optimal condition to maintain high performance operation.

Vision Engineering has a dedicated and experienced team of engineers specialising in servicing Vision Engineering’s range of stereo inspection products.

Whether purchased directly, or via a distributor, we can advise you on the best way to get your equipment serviced and/or calibrated.

Servicing can be carried out at your premises to minimise any loss of production or they can be returned to Vision Engineering’s main service centres.

Cleaning service

A cleaning service is available which will restore the optical brilliance of your system.

Calibration of your measurement system

Many of our customers work to strict quality management standards. At Vision Engineering we understand the importance of quality assurance and traceability.

A comprehensive calibration service is available to all customers who have purchased a measurement system. The stages are calibrated against a master grid, internationally traceable to National Measurement Standards (NMS) through the mutual recognition agreement (MRA), ensuring full compliance with quality standards.

Technical and application support

Vision Engineering's experienced sales engineers carry a wealth of knowledge to help solve technical and application queries. Other useful information can be found on our industry applications and case studies.

Our team of metrology specialists assist in providing customer solutions, from specifying requirements, to custom programming, installation and training.

Free on-site product demonstrations are available to display the capabilities and benefits of our systems using customers own parts.

Training

Comprehensive training programmes are available to ensure you get the most out of your Vision Engineering system. Refresher courses are also offered to help maintain and extend your inspection capabilities, helping you to achieve your business goals.

Spare parts for microscopes

Vision Engineering is dedicated to supporting the needs of customers using its wide range of current and older systems. Contact your local Vision Engineering representative for information on spare parts and availability.

Have a question?

If you have a question that has not been covered here, first refer to the Frequently Asked Question (FAQs) section. Alternatively, you can contact your local Vision Engineering branch or Vision Engineering distributor.

Have a question about our products? Call us on +44 (0)1483 248300

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