About the Role:
The Technical Support Trainee will develop the practical knowledge and technical skills needed to support, maintain and repair Vision Engineering products. Working alongside experienced service and sales colleagues, you will learn how to diagnose faults, carry out servicing and repairs, support product installations and provide clear, professional assistance to customers and internal teams. The role offers structured on-the-job training and a pathway towards becoming a competent Technical Support Engineer.
The role reports to the VP Sales UKI & Direct Export.
Location:
- Based at our UK Global HQ in Send, Surrey, with travel to customer sites as training and business needs require.
What you will be doing:
- Technical Training: Complete structured product, service, calibration and safety training while developing practical skills under the guidance of experienced technical service colleagues;
- Fault Diagnosis and Repair: Assist with inspecting equipment, identifying faults, replacing components, completing repairs and carrying out functional checks in line with company procedures;
- Customer and Field Support: Support product installations, preventative maintenance and service visits, initially under supervision, while communicating clearly and professionally with customers;
- Administration: Maintain accurate service and calibration records, document completed work, manage tools and parts responsibly, and follow quality, health and safety and escalation procedures.
What we are looking for:
Experience:
- Entry-level applicants are welcome. A technical qualification, apprenticeship, practical engineering experience or a strong interest in mechanical, electrical, optical or electronic systems would be advantageous.
Skills:
- Good practical problem-solving skills, attention to detail and confidence using hand tools and basic test equipment; able to follow technical instructions, learn product systems and communicate clearly with customers and colleagues.
Attributes:
- Curious, dependable and safety-conscious, with a practical mindset, a willingness to learn, a customer-focused approach and the ability to work both independently and as part of a team
Candidates must live within a manageable daily commute.
What you will be getting:
This is a full time, permanent position, 36 hours per week and the standard staff working hours are applicable – Monday to Thursday 9:00am to 5:15pm and 9:00am to 5:00pm on Fridays with an hour lunch break, with flexibility on the start and finish times in line with the Company’s core working hours policy. Some flexibility may be required to support training, customer visits and service activities.
- Aviva private pension scheme, in line with Government legislation and guidelines. Currently 5% employee contribution and 3% employer contribution;
- 24 days holiday per annum (plus additional Bank Holidays);
- Benefits available on successful completion of a 6 month probationary period:
- BUPA, private medical insurance with minimal, monthly contributions;
- Simply Health Optimise Plus Plan, non-contributory cash back plan for claiming monies back for treatments;
- Group Life insurance (Death in Service scheme) equivalent to 2 years’ basic salary to next of kin;
- Sickness absence pay;
- Cycle to Work scheme;
- Electric Car Scheme;
- Administration of government childcare vouchers;
- Multi-cultural feast day celebrations and charitable opportunities;
- Excellent staff facilities;
- Free on-site parking, including access to EV car charging points;
- Transport to and from the local station;
- Free membership of an on-site gym;
- Free weekly on-site yoga sessions with a celebrated local yogini;
- Free weekly on-site boxercise sessions with an experienced martial artist & instructor.
Staff Development is key to our continued success, and we have a well-funded staff development budget, and dedicated staff development team. The staff development program operates throughout the global Company, and allows for professional, personal and tailored development and training to suit the individual needs and requirements of each staff member.
